ChatRecap support.
Help with importing conversations, pairing a computer, and restoring Unlimited.
Contact support
Email the device you are using, the version of ChatRecap, the step that failed, and any error message you saw. Do not include private messages, access tokens, backup passwords, or payment information.
Try ChatRecap with sample data
The sample is a fictional conversation created only for testing. It contains no real people or private messages.
- Download the sample conversation.
- If Safari previews the file, use Share and choose Save to Files.
- Open ChatRecap and choose WhatsApp, GroupMe, or file export.
- Choose Choose export from Files, then select
wrapped-review-sample.csv. - Tap App Review Demo. The free review uses the latest 12 months.
Computer pairing
- Keep the iPhone and computer on the same Wi-Fi network.
- Keep both ChatRecap apps open during pairing.
- Allow Local Network access for ChatRecap on the iPhone.
- Temporarily disable a VPN if it blocks local-device discovery.
Restore ChatRecap Unlimited
Open the Unlimited screen in ChatRecap and choose Restore purchase. Use the same Apple Account or Google Account that made the original purchase. If no purchase is found, confirm that the store account is correct and try again.
Privacy
ChatRecap analyzes selected conversations on your device. Support never needs a copy of your private messages. Read the iPhone privacy policy or Android privacy policy.
Never post message exports, passwords, access tokens, pairing codes, or payment details in a public GitHub issue.